Wild Rose College of Herbal Medicine is a Canadian-based online college that has been training herbalists since 1975. We are a dynamic, dedicated and hardworking team that prides itself on connecting plants and people.
Our team is growing and we are looking to hire for the position of Student Services Coordinator. This role is responsible for the day to day communication and support of the students, serving as a liaison between the student body and school management, as well as administration in daily college operations.
Student Services Coordinator Job Description:
Reports to: Student Services Manager, Jacqui Wyman
32-40 hours per week (Availability Monday to Friday)
Pay scale: 16-20$ an hour based on experience
Average yearly increase: 1$ per hour per one year review based on performance, with a cap at 20$ an hour
Eligible for compensation package after 6 months of employment (for full-time employees)
- 1,500$ per year combined HSA/LSA
- 1,200$ per year computer & phone allowance (100$/month)
Responsibilities & Tasks
- Monitor, respond to student emails in inbox
- Respond to incoming phone calls from current and prospective students
- Calendly Zoom Appointments
- Calendly Phone Appointments
- Providing Letters of Enrollment, other Letters as requested by Students
- Setting up enrollment for transfer students
- Organizing enrollment with 3rd parties sponsoring a student for a program
- Organizing manual enrollment for students who cannot process payment via website
- Clinical Apprenticeship Program Applications; gathering and tracking of
- Tracking Student Clinical Practicums on Trello
- Tracking Student Agreements for Clinical Apprenticeship Program
- Setting up students with clinical instructors for their practicums
- Monitoring incoming orders
- Verifying orders, memberships, subscriptions
- Troubleshooting errors with orders, memberships, subscriptions
- Troubleshooting student issues
- Checking Active Campaign for correct tags, automations
- Checking subscription payments, make sure no 13th payments are processed
- Investigating quiz/exam question concerns
- Submitting printed course manual orders to printing company
- Troubleshooting shipping issues between student’s manual orders and printing company
- Gathering and presenting data for Tiny Pulse Meetings
- Gathering, compiling, and presenting data for Course Evaluations
- Gathering, compiling, and presenting data for Exit Interviews
- Processing monthly e-transfer tuition payments
- Ongoing updating of training manual
- Ongoing training for procedures on backend
- Grading Master Herbalist Case Studies
- Assisting students with course projects
- Updating Student Policies when required and adding updated doc to website
- Track all canceled and paused subscriptions to Diploma programs
Job Requirements
- Knowledge and passion for herbalism
- Experience with customer service
- Enjoys working with people in a customer-oriented role
- Is adept at using/learning computer software such as GSuite, WordPress, LMS/CRM and Active Campaign
- Excellent communications skills
- Good English (written and spoken)
- Access to reliable internet
- Access to a home office
- High attention to detail
- Ability to work well under pressure
- Teamwork and positive attitude
- Experience in office setting is an asset, ie receptionist, secretary (also hospitality)
- Creative thinking and ability to oversee project delivery from start to finish
Location: Online (Remote). Please note: Candidates must be based within Canada.
If this sounds like the position for you and you are excited to connect further, please send your resume along with a cover letter indicating previous and related work experience.
Submit both to Student Services Manager Jacqui Wyman by Wednesday May 24th, 2022.
At Wild Rose College, we know that like any ecosystem, diversity is a strength and our workplace is no different. We are passionate about building and sustaining an inclusive and equitable working and learning environment for our students, staff, and faculty, and are committed to the path of reconciliation in Canada. We believe every team member enriches our diversity by exposing us to a broad range of ways to understand and engage with the world.
We welcome submissions from a diverse range of qualified applicants and look forward to learning about you, your skills, how you envision yourself as part of our team and contributing to the growth of the college.
We thank all applicants for their interest, however, only those candidates who are selected will be contacted. Please email [email protected] subject “Student Services Coordinator Position” with your resume and cover letter.
