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Student FAQ

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Video Guides & FAQs

Here are video guides to help you navigate your most frequently asked questions about the educational journey with our herbal courses.

Below is a video navigation guide to explore one of our video based courses; Herbology 101. You will find helpful tips such as how to download your course manual, textbook, syllabus and our online resources curated specifically for each course. We will also show you how to navigate to the lesson pages, how to find the lesson videos, and how to find the quizzes. We hope this tutorial was helpful – if you need further assistance please message our Student Services team via the Contact Us tab on your My Account page.


You can review the quiz and results by going to your Dashboard, select View Programs. Once in your programs, click on the course you would like to review the quiz from. Then scroll down and you will see three tabs listed as Lessons, Testing & Evaluation. Click on the Testing tab. You will now see each quiz within that course and the completed quiz results beside it. To review the full quiz content, click on “view”.

Navigate to the My Dashboard menu at the top and click “My Programs & Courses” if you are in a Diploma program, they will be listed in the order that we recommend students to take them. If you have enrolled in an elective or free course, you will find them under the “Standalone Courses” tab.

To purchase printed course materials go to your Dashboard> View Programs > on the top lefthand side you will see a title listed as Required Reading>click on Vew All. You will then see all the printed course material listed for the program & courses you are enrolled in. To order a manual simply click on the pink cart beside the manual you would like to order. This will then bring you to your cart where you can choose to continue shopping or proceed to cart for payment. Unfortunately, we are unable to ship to PO Box Addresses as per FedEx regulations.

If you are unhappy with your grade, you are eligible to retake the quiz once. To retake the quiz simply go to your lesson and click on start quiz.

Once your membership has expired, you have the option to extend your course/program. (don’t worry you won’t lose any work) This extension will give you an additional year to complete the requirements. Single courses are $50+ tax and program extensions are $150+ tax. You can apply for two extension per course or program. Please follow these steps:

Go to My Account > Purchases and Plans
Find the course you wish to extend and click the “Options ” button>”Renew”
Please fill out the billing information and payment method to puchase the order

In order to update your payment information please follow these steps:

Go to “My Account” > Click the Payment Method tab, and click “Add Payment Method” to fill out the required fields. You can then delete your old payment option by clicking Edit.

You can view all of your quiz and final exam marks on on your Dashboard>Programs & Courses >click on the course>Results. Beside each Lesson you will see a +, click on the + to see the quiz and exam results. You can also print your certificate from this page.

You will find an unofficial copy of your transcript by going to the “My Account” page and click the tab “My Transcript” and find the “Download Transcript” button found at the bottom of the page. If you require an official transcript, they are available for assessment by other institutions for a fee of $25.00+GST. They will be mailed directly to the destination of your choice. Please email Student Services at

To view your course completion certificates hover over “My Account” found on your dashboard>click on “My Transcripts” You will see a list of each completed course and to view the certificate click on “View” which will bring you to a new window where you can download to your device.

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience, you might want to try these simple fixes.

  • Switch to “Auto” in the quality menu, if available.
    Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)
  • Check your bandwidth
    We require network speeds of 1Mbps or higher in order to stream our lowest playback quality (360p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks.
  • Disable any browser extensions, plugins, or add ons
    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you’re having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing.
  • Restart your router and modem
    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.
  • Update your browser
    Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here.
  • Close excess browser tabs or applications
    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

Due to the rapidly changing smartphone landscape, we can’t guarantee full backward compatibility across all devices. We recommend using:

  • iOS 13+
  • Android 9 ‘Pie’+
Heads Up!

You are about to purchase an Annual Subscription to the Herbal Village. This subscription will automatically renew in 1-Year unless cancelled in advance.